Support

Contact

• General product, extension, billing, cancellation, and refund support: support@ytvt.app
• Privacy, account deletion, access, correction, and data export requests: privacy@ytvt.app
• Legal notices, copyright, and formal legal questions: legal@ytvt.app

Never send a password, access token, full payment-card number, raw audio, or private transcript in a support message.

Common Requests

• Frequently Asked Questions
• Refund Policy
• Account Deletion
• Privacy Policy
• Terms of Service
• Third-Party Service Providers

Manage a Purchase or Subscription

A single-month purchase ends automatically after 30 days and does not need to be canceled. For recurring monthly subscriptions, use YTVT account controls or the Paddle buyer portal at paddle.net to turn off auto-renewal. The current paid period remains available until it ends, and turning off auto-renewal does not itself create a refund.

Request a Refund

Review the Refund Policy, then email support@ytvt.app or use the Paddle buyer portal at paddle.net. Include the account email, purchase date, order or transaction ID if available, and the reason for the request. Do not include payment-card details.

Delete an Account or Request Data

The public Account Deletion page explains the deletion scope. Sign in there to submit a deletion request. If you cannot sign in, email privacy@ytvt.app. You may also use that address to request access, correction, or export of applicable personal data.

Technical Troubleshooting

Include the YTVT client, browser or operating-system version, YTVT version, approximate time of the issue, and the error code shown by YTVT. Do not attach raw audio, subtitle content, authentication tokens, or full URLs containing private query parameters.