Refund Policy
This policy explains when a YTVT purchase may be refunded and how refunds are requested and processed. Paid purchases are processed by our authorized reseller and merchant of record, which is named at checkout and on your receipt (currently Creem; see its Buyer Terms). The reseller's buyer terms govern the payment transaction, and this policy sets out the refund eligibility that applies to YTVT purchases.
Nothing in this policy limits a mandatory consumer right. If applicable law, the reseller's buyer terms, or another binding right gives you greater protection, the greater protection applies.
1. Purchase Type and Cancellation
A single-month purchase is charged once and ends automatically after 30 days. It does not create an automatically renewing subscription.
A recurring monthly subscription renews until auto-renewal is turned off. Turning off auto-renewal normally takes effect at the end of the current paid period, prevents the next charge, and does not automatically refund the current period.
2. How Refund Eligibility Is Decided
Refund eligibility is decided under this policy and the consumer law that applies where you live; YTVT does not offer a separate refund guarantee of its own. YTVT reviews each request and decides whether a full refund, a partial refund, or no refund is due, and the reseller issues approved refunds. The reseller may also issue a refund on its own where the law, card-scheme rules, a technical error, a duplicate payment, or suspected fraud requires it. Submitting a request is not a guarantee of approval, and a transaction that has already been refunded or charged back is not eligible. YTVT may decline a request where there is reasonable evidence of fraud, quota bypass, account sharing used to avoid limits, or repeated refund abuse. Approval ends the related paid access and may remove paid minute balances and paid features.
3. Grounds That May Support a Refund
A purchase, whether a first purchase, a recurring renewal, a plan change, or add-on minutes, may qualify for:
- a mandatory statutory withdrawal, cancellation, or refund right;
- a remedy for a product that is materially defective, unavailable, or not as described;
- a discretionary refund, considered case by case; or
- another non-waivable right under applicable law.
A discretionary refund is not a right, and a request or review period is not a guarantee of approval.
4. Add-Ons
An add-on pack is delivered as unused inventory and is not attached to a paid access cycle until you activate it. Activating a pack adds its minutes to the cycle you are in at that moment, and they expire at the end of that cycle. Where a pack carries an activation deadline, a pack not activated by that date is forfeited. Mandatory and defect-related refund rights remain available.
5. How to Request a Refund
You may:
- contact YTVT Support at support@ytvt.app with your account email, purchase date, and the order number on your receipt;
- start a request from the billing page of your YTVT account, which the YTVT extension also opens; or
- if YTVT has not resolved your request, contact the reseller through the customer portal or support contact in your receipt.
Do not send a complete payment-card number. Requests are reviewed by YTVT Support so that statutory rights, technical defects, and regional rules can be considered.
6. Processing
Approved refunds are issued by the reseller, normally to the original payment method where possible. The time for funds to appear depends on the payment method, card network, bank, and region.
7. Defects, Disputes, and Chargebacks
Contact YTVT Support if a persistent technical problem prevents access to purchased features. If the issue cannot be resolved, you may also contact the reseller. Nothing here limits lawful card-scheme dispute or chargeback rights. Fraudulent or abusive chargebacks may result in temporary restrictions while the transaction is reviewed.
8. Policy Priority and Updates
Mandatory consumer law always applies. The reseller's buyer terms govern its transaction process.
Material changes will be published on this page and will not retroactively reduce rights already attached to a completed transaction.